Industry Overview
AI in Telecommunication Market was valued at $3 billion in 2024 and is projected to grow at a CAGR of 32.9% during the forecast period (2025-2035). This rapid growth is being fueled by increasing demand for real-time data processing, autonomous network management, and improved customer service. The extensive rollout of 5G and growing reliance on virtualized and software-defined networks are fueling AI integration in telecom operations.
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Recent Developments
- In December 2024, Vodafone Idea (Vi) rolled out the solution against spam messages along with Bharti Airtel and BSNL by embracing an AI- and ML-based spam management feature. The feature has already identified 24 million spam messages and sends alerts to users by marking probable spam messages as suspected spam.
- In December 2024, Tata Communications, a global communication technology player, announced Kaleyra AI, an AI portfolio designed to improve customer interaction. This next-generation suite offers three features that exceed traditional communication tools. Kaleyra AI utilizes Generative AI (GenAI) to improve user interactions by offering effortless, highly impactful, and extremely engaging experiences by automatically integrating both voice and text communication channels and live agent user interfaces.
- In November 2024, ZTE Corp., a global communication technology solutions provider, partnered with China Mobile and unveiled an AI-powered Green Telco Cloud solution with various hardware architectures. The solution enhances energy efficiency in Telco clouds
- In November 2024, Skyvera finalized the acquisition of CloudSense, a cloud-based Configure, Price, Quote (CPQ) and order management solutions provider on the Salesforce platform for telecommunications and media companies. The acquisition solidifies Skyvera’s role as a leading force in the telecommunications software sector.
- In October 2024, Samsung partnered with Japanese telecommunications operator NTT Docomo in the study of the application of AI for mobile communication, mainly in network optimization and moving to 6G. They plan to merge their market presence, combined strengths, and industry innovation to develop an AI platform for supporting new mobile technologies with plans for deploying 6G by 2030.
- In February 2024, Rakuten partnered with OpenAI to advance and provide next-generation AI solutions specifically designed for the telecom sector. The partnership extended Rakuten’s AI platform to include solutions for customer analytics service, network optimization, and predictive maintenance, improving operators’ ability to resolve and detect network problems in real-time.
Some of the Key Companies in the AI in Telecommunication Market include-
- AT&T Inc.
- China Mobile Ltd.
- Cisco Systems, Inc.
- Ericsson AB
- Google LLC
- Huawei Technologies Co., Ltd.
- IBM Corp.
- Infosys Ltd.
- Intel Corp.
- KT Corp.
- Microsoft Corp.
- Nokia Corp.
- NTT Communications Corp.
- Nuance Communications, Inc.
- NVIDIA Corp.
- Orange SA
- Salesforce, Inc.
- SK Telecom Co., Ltd.
- Telstra Group Ltd.
- Vodafone Group Plc
AI in Telecommunication Market Segmentation Analysis
Global AI in Telecommunication Market by Component
- Solution
- Service
Global AI in Telecommunication Market by Application
- Network Security
- Network Optimization
- Customer Analytics
- Virtual Assistance
- Self-Diagnostics
- Others (Quality of Service (QoS) Enhancement, and Network Planning and Optimization)
Anurag Tiwari
Director Sales Division
+91 780-304-0404
info@omrglobal.com
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